1. What is your return and refund policy?
If you receive a damaged or defective product, you can request a return within 24 hours of delivery. We offer replacement or refund after verification.
2. Can I edit or cancel my order after placing it?
You can cancel your order within 12 hours of placing it, but once placed, order modifications are not allowed.
3. How long will it take to receive my order?
Orders are processed within 1-3 business days and typically delivered in 5-7 business days.
4. What payment methods do you accept?
We accept major credit/debit cards, net banking, UPI, and popular digital wallets.
5. Do you offer international shipping?
Currently, we ship within India only.
6. How can I track my order?
You will receive a tracking number via email once your order ships. Use it to track your parcel online.
7. What should I do if I receive a damaged or defective product?
Contact us immediately at dolphintradingcompany4@gmail.com with your order details and photos/videos for assistance.
8. Are your products safe to use around children and pets?
Yes, all products have safety features such as auto shut-off and are made with safe materials.
9. How do I use the essential oil aroma diffusers?
Add water to the tank, put a few drops of essential oil, and follow the device instructions to operate.
10. How can I contact customer support?
You can reach us via email at dolphintradingcompany4@gmail.com or through the Contact page.